How to delete your data

If you are a patient

Your clinic decides what it records about you. You can ask for deletion in either of these ways:

• Ask your clinic. At the reception desk or on the clinic's WhatsApp number. A clinic admin can erase your details in YojakOS straight away.
• Or write to us at contact@tamkis.com with the subject "Delete my data". Tell us the clinic's name and the phone number you gave the clinic. We may send a short code to that number on WhatsApp to check it is you, and we pass the request to the clinic and make sure it is done.
• To stop WhatsApp messages only, reply STOP on the clinic's WhatsApp chat. This stops all WhatsApp messages from that clinic; reply START to turn them back on. To stop only offers, reply STOP OFFERS. You can also ask the clinic to turn WhatsApp off for you, or block the number in WhatsApp at any time.

When your details are erased:

• Your name, phone numbers, email, address, date of birth and notes are removed from the clinic's records.
• Your WhatsApp chats with the clinic, found by your phone number (messages, buttons you tapped, delivery and read statuses), are removed from YojakOS. Messages waiting to be sent to you are cancelled, and no more WhatsApp messages are sent to you.
• Your messaging consent is recorded as withdrawn, so you are not added back by mistake.

You can also ask your clinic for a copy of your data first. It includes your details, visits, bills and your WhatsApp messages with the clinic.

Your WhatsApp chat

Messages are carried by Meta's WhatsApp Business Platform. Deleting your data in YojakOS removes our copy. The copy on your own phone is yours: delete the chat in WhatsApp if you wish. Meta handles its own copies under the WhatsApp privacy policy.

If you are a clinic

• Close your account: the clinic's Primary admin writes to contact@tamkis.com from the email they sign in with. We confirm the request with them, reply within 7 days, and finish closing the clinic within 30 days.
• Before closing, a clinic admin can ask us for a copy of the clinic's data. A single patient can be downloaded or erased at any time from that patient's page (clinic admins only).
• How we close it: Tamkis Private Limited closes the clinic from its own admin console. We stop all messages for the clinic, remove YojakOS from the clinic's WhatsApp Business Account at Meta, and delete the access keys.
• What we delete: staff accounts, patients, appointments, queue tokens, WhatsApp chats and message history, message templates and settings, and the WhatsApp connection.
• What we keep: bills without patient names or contact details, for the legal period below, and a short record that the clinic was closed and when.
• Your WhatsApp Business Account stays yours. It belongs to your business in Meta. You can also remove YojakOS from it yourself in Meta Business Suite (Settings → Apps / Partners).

What we must keep by law

• Bills, receipts, payments and refunds (amounts, dates, tax lines and bill numbers) are kept for as long as Indian tax law requires, generally 8 years under the Income-tax Act and the GST law. After an erase they stay without the patient's name and contact details.
• Security and audit records (who did what, when) are kept for at least 1 year, as Indian IT security rules require.
• Proof of the request: we keep a short record that a deletion was asked for and done (the reference, dates and what was deleted, not the deleted data), so we can show we did it.
• Backups are overwritten on their normal cycle within 30 days. Deleted data is not restored from them.

Anything kept is kept only for that legal reason and not used for anything else.

How long it takes

• We reply within 7 days with a request reference, for example DEL-20261026-0042. Quote it in any follow-up.
• We finish the deletion within 30 days of confirming who you are, and tell you when it is done.
• If we cannot delete something, we tell you what, why, and for how long it will be kept.

Contact and complaints

Email contact@tamkis.com, or write to Tamkis Private Limited, 2nd Floor, A-290, Laburnum Victory Floors, 63A, Badshahpur, Gurgaon 122101, Haryana. Grievance Officer: Subham Singh. If you are not satisfied with our answer, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

More about what we collect and why is in our privacy policy.